F A Q

HOW LONG DOES SHIPPING TAKE?

HANDLING TIME TAKES 1-2 DAYS

STANDARD SHIPPING TAKES 7-12 BUSINESS DAYS

EXPEDITED SHIPPING TEMPORARY NOT AVAILABLE

SAME SHIPPING TIMES FOR INTERNATIONAL SHIPPING

 

We appreciate your patience, as each of our clothes is individually made from scratch to ensure the highest quality.

 

WHAT IS THE RETURN POLICY?

WE HAVE A 14-DAY RETURN POLICY. THE ITEM MUST BE UNWORN WITH TAGS.  TO START A RETURN, PLEASE CONTACT SUPPORT@TWINARCHIVES.COM AND PROVIDE YOUR ORDER NUMBER. PLEASE VISIT OUR RETURNS PAGE FOR MORE DETAILS 

THE FASTEST WAY TO PROCESS YOUR REFUND IS TO ASK FOR STORE CREDIT WHICH WILL AUTOMATICALLY GO ON YOUR GIFT CARD FOR ANY FUTURE PURCHASES. 

 

DO YOU SHIP INTERNATIONALLY? 

YES, WE ARE GLOBAL

 

WHAT SIZE SHOULD I GO WITH IF I'M IN BETWEEN TWO SIZES?

FOR MORE SIZING RECOMMENDATIONS PLEASE CONTACT OUR SUPPORT TEAM VIA CHAT, EMAIL OR INSTAGRAM. 

 

HOW CAN I TRACK MY ORDER?

AFTER PLACING YOUR ORDER, DOWNLOAD 'SHOP' BY SCANNING THE QR CODE ON THE CONFIRMATION PAGE TO EASILY TRACK AND ACESS YOUR ORDER DETAILS. YOU WILL RECEIVE A CONFIRMATION EMAIL WITH YOUR TRACKING INFO, PLEASE CONTACT US IF THERE IS A PROBLEM

 

PRE-ORDER ITEMS

PRE-ORDER ITEMS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCT TO THE WAREHOUSE WITHIN THE TIME THAT IT IS STATED ON THE ITEM'S PURCHASE PAGE. 

 

EDITING ORDERS & ADDRESSES

CANCELATIONS OR CHANGES TO ITEMS ON ORDERS, SHIPPING ADDRESSES OR NAMES ARE NOT POSSIBLE ONCE AN ORDER HAS BEEN PROCESSED. PLEASE CHECK YOUR BILLING AND SHIPPING INFORMATION CAREFULLY BEFORE YOU PLACE YOUR ORDER.